Old Navy Reviews

Old navy won't honor online prices in store… most stores do as a way to satisfy customers. They want you to order everything online and return the other items but who waits 12, 13, 14 days to wear their outfits specially kids outfits for school. It would be so much easier to just do as other stores do and be better at customer service and honor those loyal customers. I found first hand today, I usually buy online only and it was the worst experience in person at old navy! The guy at 881 W Montauk Hwy
West Babylon, NY 11704 so rude. Never again!

I ordered a pair of jeans online from oldnavy.com. They were on sale and they arrived quickly. When I tried them on I realized they were too long and I should've ordered the petite length. When I went back to the app to return and request a refund, there was not an option to return it to the store. In hindsight I should've taken it to the store anyway and they probably would have taken them and requested my refund. However I followed their instructions, and returned them via UPS. I got a notice a few days later that the jeans had been received. I called customer service and asked when I could expect my refund. The rep told me 19 business days from the time I dropped it off at UPS! That ends up being four weeks! I wanted to order a different size while they were still on sale but I wanted to wait until my account was refunded. From now on I will stick to Amazon for clothing orders, they are so much faster in shipping, easy returns and quick refunds.

I ordered 4 pairs of jeans for myself and a 3 pack of shirts for my 8 month old. The jeans were discounted to $9 each. The package got delivered to my post office. Upon arrival, the package was opened. I pick it up from the PO, not noticing the opened package. The package had no shipping label and had only one pair of jeans. Customer service refunded me the money, but I was told that they currently don't ship but a message would be left on my account to ensure that I get the same price for the items if I do buy again…

So why is this an Old Navy problem and not the shipping carrier's? Because the seal was never ripped off of my package… the piece of plastic
that you rip off of the adhesive that is then stuck to itself to close the package.

TLDR - customer service was helpful, but I wouldn't order online again since people don't know how to properly seal packages

I ordered my daughter's school uniforms short and 2 skirts. Blue shorts showed up couple days later while the other hasn't show up for 2 weeks now. We called and all they can do is refund us within 10 business days then replace the order. Seriously? Wow

Buyer beware! Price was advertised $6 less than what my credit card was billed. Easy to remedy via customer service? NO! They said the lesser price must have come from somewhere else, not them. They are tricky and fraudulent and unwilling to correct their error but instead inferred I made it all up. 65 year old retired college professor trying to hustle a wannabe retail player. Save your purchase details with screen shots. I did, which makes them liars and thieves. Cancel order, crooks!

My old navy acct was hacked and my husband's name was used to purchase $300 worth of shorts and were being sent to NY. I called and spoke to "research" while I was on the phone I was alerted that some items were being shipped. The agent "Wes" was trying to intercept the shipment. He assured me the items would not be shipped. I've continued getting notifications that items are being shipped. I've called and reported it. They tell me they cannot intercept the shipments. I spoke to a manager "Kelly" from Research Dept. She basically said they did everything they could. Really? So, basically they allowed $300 worth of merchandise to be shipped despite knowing the order was fraudulent. I reported it on Monday. Items continue to be shipped daily like one or two items at a time. They claim they still cannot intercept it. Yet, the thieves ordered a second order several hours after the first and Old Navy cancelled that order due to possible fraud (before I had even called). Basically, they have allowed $300 worth of merchandise to be delivered to an address in NY under my husbands name when they know the order was fraud. This is why prices go up as the company has to recoup their money from theft somehow. Absolutely ridiculous!

I purchased a sleeveless top from Old Navy Birch Run, MI outlet mall. The following day I
Wore the shirt for the 1st time. It wasn't tight on me, it fit loose! The shirt literally unraveled in the mid section after a few hours of wear! I was mortified!
I called the store and main office, neither would refund over the phone. I was told to ship it, MY COST! I live 2 hrs from any Old Navy store. I offered to show pictures of my receipt and of the shirt which didn't help.
Customer service for a $12 shirt is absolutely pathetic! BUYER BEWARE!

Very happy with the sneakers I bought, perfect fit and very comfortable but the delivery took too long apart from that I'm happy 😊

ZERO! Sent an email about visit. I reply needing help. It was a GOOD 1. But I still needed help. Then posted the question in the Chat section. Explaining what I needed, several days ago, NO reply. Sent a long email, explaining what I need and how I was being treated horribly, a couple days ago. Still NO REPLY. They really don't care!

Their return policy is 30 days. That's it. I barely ever get to the mall. I ran there after work to find out they closed at 7pm! So I ended up having to wait longer to return. Then it was after the 30 day policy. Even with receipt + tags on, they wouldn't even give me in store credit for the lowest price like most stores…. Literally no other store I shop at has a 30 day policy. Been shopping there so much recently (online), but will never buy here again.